Support

Contact Information

Owner: Tidimalo Thobye

Location: Pretoria, South Africa

Support Email: trueviewdating@gmail.com

We aim to respond to all support requests as quickly as possible. Response times may vary depending on the volume and complexity of requests.

How Can We Help?

You can contact us regarding:

• Account access issues
• Password or login problems
• Face verification assistance
• Subscription questions
• Technical issues or bugs
• Reporting fake profiles
• Reporting harassment or abusive behaviour
• Reporting scams or suspicious activity
• Privacy or data protection requests
• Account deletion requests
• General feedback and feature suggestions

Reporting Safety Concerns

Your safety is our priority.

If you encounter a user who is:

• Impersonating someone else
• Harassing or threatening others
• Attempting to scam users
• Sharing inappropriate or illegal content
• Violating our Community Guidelines

Please report them using the in-app reporting feature whenever possible. If you cannot access the app, email us at trueviewdating@gmail.com with as much detail as possible.

Where appropriate, include:

• The user's display name
• Screenshots (if available)
• A description of what happened
• The date and time of the incident

Privacy Requests

If you would like to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Ask questions about our Privacy Policy

Please contact us at trueviewdating@gmail.com.

We will process requests in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA).

Business Enquiries

For business partnerships, media enquiries, or other non-support matters, please contact:

Email: trueviewdating@gmail.com

Please include "Business Enquiry" in the subject line to help us route your message appropriately.

Before Contacting Support

To help us resolve your issue faster, please include:

• Your registered email address
• Your device model (if relevant)
• Your Android version (if relevant)
• The version of the TrueViewDating app (if known)
• A clear description of the issue
• Screenshots or screen recordings, where applicable

Our Commitment

At TrueViewDating, we are committed to:

• Respecting your privacy
• Responding professionally and fairly
• Protecting the security of your account
• Continuously improving our platform based on user feedback

Thank you for being part of the TrueViewDating community.

Real Videos. Real People. Real Connections.